FAQ

Commissions

How long do commissioned paintings take?

It depends on size and level of detail involved, but usually around 2 weeks plus shipping. Please note if demand is high at the time of order I may not be able to start your commission right away.

Contact me at silkeswatercolorart@gmail.com for a more accurate timeline.

For urgent inquiries give as much notice as possible and all the necessary information / what to paint, what size, and when needed. I try to complete every order on time, if possible.

Can I keep my custom painting private?

Yes 100%! I will not post a painting on social media unless explicit permission is given.

I’m not sure on what photo to choose for a custom painting, can I send you multiple?

Yes, you can send multiple photos and I will recommend one that I believe will look best as a drawing.

Delivery/Other

How do I track my order?

If you choose the ‘Standard/Economy Delivery’ option your order will NOT have a tracking number.

If you choose the ‘Tracked Delivery’ or ‘Express Delivery’ option, tracking information will be sent to your email once your order has been dispatched, so ensure the email you submit is accurate.

I’m not happy with my painting, can I return it?

I want you to be 100% happy with your purchase.

That’s why I will send you a photo of your painting before sending the original. If you do not like it, I will refund your money. As soon you have received your original painting, I will not refund your money.

All prices are plus 6% sales tax added after purchase.

For any other questions, please feel free to contact me!

silkeswatercolorart@gmail.com